Shipping and Returns
Shipping & Returns
🌏 International Shipping - We Ship Worldwide!
FREE International Shipping on Orders Over $150 USD
Because your Peaches deserve to travel in style, wherever you are.
Standard International Delivery: 5-10 Business Days
- We partner with DHL Express for fast, reliable worldwide delivery
- Full tracking provided with every order
- Duties & taxes calculated at checkout (no surprise fees!)
- Ships to 30+ countries across Asia, Europe, North America, and Oceania
Express International Shipping Available
- Upgrade to 3-5 day delivery at checkout
- Perfect for last-minute activewear needs
🇹🇭 Domestic Delivery (Thailand)
Fast & Free Shipping Within Thailand
FREE standard shipping on all domestic orders
Same-Day & Next-Day Options:
- Orders placed before 12:00 PM → Same-day delivery
- Orders placed after 12:00 PM → Next-day delivery
- Delivery Monday-Friday (excluding national holidays)
Express Options:
- GRAB Express or LINEMAN available
- Contact us via LINE: @peaches.active for instant delivery
Tracking: Full tracking provided via J&T Express
💝 Our Promise to You
✨ Quality Guarantee - Every piece is inspected before shipping
📦 Secure Packaging - Your activewear arrives in perfect condition
🌱 Eco-Conscious - We use recyclable packaging materials
💌 Personal Touch - Thoughtfully packed with love from our Bangkok studio
📦 Secure Packaging - Your activewear arrives in perfect condition
🌱 Eco-Conscious - We use recyclable packaging materials
💌 Personal Touch - Thoughtfully packed with love from our Bangkok studio
🔄 Easy Returns & Exchanges
We Want You to Love Your Peaches
30-Day Return Window Not quite right? We've got you covered with hassle-free returns within 30 days of delivery.
What We Accept:
- ✅ Unworn items with original tags attached
- ✅ Items in original packaging
- ✅ Products free from wear, damage, or alterations
- ✅ Hygiene seals intact (for intimates & sports bras)
What's Covered:
- Manufacturing defects - We'll replace or refund immediately, shipping on us
- Wrong item sent - Our mistake, we cover all return shipping costs
- Size exchanges - We'll help you find your perfect fit
📝 How to Return or Exchange
Step 1: Contact us within 30 days
📧 Email: hello@peachesactive.co
💬 LINE: @peaches.active
📱 Instagram: @peaches.active
📧 Email: hello@peachesactive.co
💬 LINE: @peaches.active
📱 Instagram: @peaches.active
Step 2: We'll send you a prepaid return label (for defects/errors) or return instructions
Step 3: Ship your item back securely
Step 4: Receive your refund or exchange within 5-7 business days of receipt
💳 Refund Policy
Refunds processed to original payment method:
- Defective or incorrect items: Full refund + return shipping covered
- Change of mind returns: Full product refund (customer covers return shipping)
- Processing time: 5-7 business days after we receive your return
Exchanges: We'll ship your new size or style as soon as we receive your return—no waiting for refund processing!
❌ What We Can't Accept
To maintain quality and hygiene standards, we cannot accept:
- Items worn, washed, or altered
- Products without original tags
- Swimwear or intimates with broken hygiene seals
- Items returned after 30 days
- Sale or final sale items (marked as such at purchase)
🌟 International Returns Made Easy
For Our Global Peaches Community:
We know international returns can be tricky. Here's how we make it simple:
- Contact us first - We'll explore all options (exchange, store credit, or return)
- Store credit option - Get 110% store credit instead of returning (extra 10% as our thank you!)
- Defects/errors - We cover return shipping costs worldwide
- Size guidance - Our team will help you find the right fit before you order
📞 Questions? We're Here to Help
Our customer care team is ready to assist you:
💬 LINE: @peaches.active (Fastest response!)
📧 Email: hello@peachesactive.co
📱 Instagram DM: @peaches.active
🕐 Hours: Monday-Friday, 9:00 AM - 6:00 PM ICT
📧 Email: hello@peachesactive.co
📱 Instagram DM: @peaches.active
🕐 Hours: Monday-Friday, 9:00 AM - 6:00 PM ICT
🎁 Special Perks for International Customers
✨ First-Time International Buyer? Use code GLOBAL15 for 15% off your first order
🌏 Join Peaches Club - Earn points on every purchase, unlock exclusive discounts
📬 VIP Access - Be first to know about international pop-ups and events
🌏 Join Peaches Club - Earn points on every purchase, unlock exclusive discounts
📬 VIP Access - Be first to know about international pop-ups and events
Track Your Order: Once shipped, you'll receive tracking information via email. Monitor your package every step of the way!
Customs & Duties: All applicable duties and taxes are calculated at checkout—no hidden fees or surprises at delivery.
At Peaches Active, we're building a global community of confident, active women. Your satisfaction is our priority, whether you're in Bangkok or Berlin. Welcome to the Peaches family! 💕