Shipping and Returns

Shipping & Returns

🌏 International Shipping - We Ship Worldwide!

FREE International Shipping on Orders Over $150 USD

Because your Peaches deserve to travel in style, wherever you are.
Standard International Delivery: 5-10 Business Days
  • We partner with DHL Express for fast, reliable worldwide delivery
  • Full tracking provided with every order
  • Duties & taxes calculated at checkout (no surprise fees!)
  • Ships to 30+ countries across Asia, Europe, North America, and Oceania
Express International Shipping Available
  • Upgrade to 3-5 day delivery at checkout
  • Perfect for last-minute activewear needs

🇹🇭 Domestic Delivery (Thailand)

Fast & Free Shipping Within Thailand

FREE standard shipping on all domestic orders
Same-Day & Next-Day Options:
  • Orders placed before 12:00 PM → Same-day delivery
  • Orders placed after 12:00 PM → Next-day delivery
  • Delivery Monday-Friday (excluding national holidays)
Express Options:
  • GRAB Express or LINEMAN available
  • Contact us via LINE: @peaches.active for instant delivery
Tracking: Full tracking provided via J&T Express

💝 Our Promise to You

Quality Guarantee - Every piece is inspected before shipping
📦 Secure Packaging - Your activewear arrives in perfect condition
🌱 Eco-Conscious - We use recyclable packaging materials
💌 Personal Touch - Thoughtfully packed with love from our Bangkok studio

🔄 Easy Returns & Exchanges

We Want You to Love Your Peaches

30-Day Return Window Not quite right? We've got you covered with hassle-free returns within 30 days of delivery.
What We Accept:
  • ✅ Unworn items with original tags attached
  • ✅ Items in original packaging
  • ✅ Products free from wear, damage, or alterations
  • ✅ Hygiene seals intact (for intimates & sports bras)
What's Covered:
  • Manufacturing defects - We'll replace or refund immediately, shipping on us
  • Wrong item sent - Our mistake, we cover all return shipping costs
  • Size exchanges - We'll help you find your perfect fit

📝 How to Return or Exchange

Step 1: Contact us within 30 days
📧 Email: hello@peachesactive.co
💬 LINE: @peaches.active
📱 Instagram: @peaches.active
Step 2: We'll send you a prepaid return label (for defects/errors) or return instructions
Step 3: Ship your item back securely
Step 4: Receive your refund or exchange within 5-7 business days of receipt

💳 Refund Policy

Refunds processed to original payment method:
  • Defective or incorrect items: Full refund + return shipping covered
  • Change of mind returns: Full product refund (customer covers return shipping)
  • Processing time: 5-7 business days after we receive your return
Exchanges: We'll ship your new size or style as soon as we receive your return—no waiting for refund processing!

 What We Can't Accept

To maintain quality and hygiene standards, we cannot accept:
  • Items worn, washed, or altered
  • Products without original tags
  • Swimwear or intimates with broken hygiene seals
  • Items returned after 30 days
  • Sale or final sale items (marked as such at purchase)

🌟 International Returns Made Easy

For Our Global Peaches Community:
We know international returns can be tricky. Here's how we make it simple:
  1. Contact us first - We'll explore all options (exchange, store credit, or return)
  2. Store credit option - Get 110% store credit instead of returning (extra 10% as our thank you!)
  3. Defects/errors - We cover return shipping costs worldwide
  4. Size guidance - Our team will help you find the right fit before you order

📞 Questions? We're Here to Help

Our customer care team is ready to assist you:
💬 LINE: @peaches.active (Fastest response!)
📧 Email: hello@peachesactive.co
📱 Instagram DM: @peaches.active
🕐 Hours: Monday-Friday, 9:00 AM - 6:00 PM ICT

🎁 Special Perks for International Customers

First-Time International Buyer? Use code GLOBAL15 for 15% off your first order
🌏 Join Peaches Club - Earn points on every purchase, unlock exclusive discounts
📬 VIP Access - Be first to know about international pop-ups and events

Track Your Order: Once shipped, you'll receive tracking information via email. Monitor your package every step of the way!
Customs & Duties: All applicable duties and taxes are calculated at checkout—no hidden fees or surprises at delivery.

At Peaches Active, we're building a global community of confident, active women. Your satisfaction is our priority, whether you're in Bangkok or Berlin. Welcome to the Peaches family! 💕